Copy of Delivery and Shipping Policy

 

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide. Please allow up to 14 business days during holidays and sale events.

 

Dhl Express/Priority orders

1-2 days processing and

  • 1-2 days shipping, overall time 2-4 business days (US and Canada)
  • 3-4 days shipping, overall time 4-6 business days (Europe)
  • 3-7 days shipping, overall time 4-9 business days (Australia & International)

Weekends and holidays not included

 * Orders must be placed before 1pm EST, to guarantee same day shipping, orders placed after 1pm EST will ship the next business day *

 

Express International/Express orders

3-5 days processing and

  • 2-3 days shipping, overall time 5-8 business days (US and Canada)
  • 4-7 days shipping, overall time 7-12 business days (Europe)
  • 4-7 days shipping, overall time 7-12 business days (Australia & International)

Weekends and holidays not included

 

Standard International/Expedited orders

5-7 days processing and

  • 4-8 days shipping, overall time 9-15 business days (US and Canada)
  • 6-10 days shipping, overall time 11-17 business days (Europe)
  • 6-10 days shipping, overall time 11-17 business days (Australia & International)

Weekends and holidays not included

  

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct.

We may not be able to accommodate address changes after your order has been placed.

Please make sure, apartment numbers are provided and correct.

 

SHIPPING RATES

  • Rates are calculated at checkout
  • Free shipping on orders above $300USD ( U.S, Canada, Europe, Australia )
  • Signature available

     

    CUSTOM CHARGES

    All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

    Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

    Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

     

    PRE-ORDER ITEMS

    Pre-order items have their shipping date in the description.

    If your order has a pre-order item in it, the whole order will start processing to ship on the pre-order date provided on the website.

    If you wish to split up the order, there will be an additional shipping cost

     

    ITEM NOT DELIVERED?

    If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

    If after contacting the shipping company, (CANADA POST or DHL), you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

    CANADA POST: please call Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you

    DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you 

    USPS: please call USPS 1-800-ASK-USPS® (1-800-275-8777) with your tracking number and they’ll be able to help you