In order to get your orders to you as quickly and as efficiently as possible
Please make sure your shipping address is complete and correct, we may not be able to edit the orders before they're sipped out. Please make sure, apt numbers are provided and correct.
We may not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes. We have our size charts in the item descriptions of each item, we also have tips for choosing the best sizing options.
🛒 Free gift is not added to the cart, only when customer is checking out. Please note the free gift won't work with discount coupons, and custom checkout solution (incl. PayPal Express).
We unfortunately cannot add free gifts after the order is placed.
We unfortunately will not be allowing order cancellation during our black friday, cyber monday sales. To make sure you receive your items ASAP, we will start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it
Please allow processing of up to 14 business days for orders to be shipped.
Orders will be shipped with shipping method chosen at order checkout.
If your order has a pre-order item in it, the whole order will ship on the pre-order date provided on the website
Orders can only be returned for a store credit.
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.
Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.