BFCM POLICIES- PLEASE READ

PAYMENT

Choose SEZZLE at checkout to pay in 4 instalments, SHOP PAY is not SEZZLE.

 

FREE GIFTS 

🛒 Free gift is not added to the cart, it is added at check out.

Please note the free gift won't work with custom/express checkout solution, you have to go through the traditional checkout option until you see the free gifts added.

Free gifts cannot be combined with other discounts/coupons

We unfortunately cannot add free gifts after the order is placed.

 

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from Toronto, Ontario 

Express/Priority orders

1-2 days processing and

  • 1-2 days shipping, overall time 2-4 business days (US and Canada)
  • 4-7 days shipping, overall time 5-9 business days (Europe)
  • 4-7 days shipping, overall time 5-9 business days (Australia & International)

Weekends and holidays not included

  

Standard International/Expedited orders

3-5 days processing and

  • 4-8 days shipping, overall time 7-13 business days (US and Canada)
  • 4-7 days shipping, overall time 7-12 business days (Europe)
  • 4-7 days shipping, overall time 7-12 business days (Australia & International)

Weekends and holidays not included

Please allow up to 14 business days during holidays and sales.

 

We will be shipping all our  US and International EXPRESS packages with DHL

Please check out On Demand Delivery you  can use this tool to update address, choose delivery time and location etc 

 

RETRUN POLICY

Our Return Policy has been extended to 60 days .

Orders can only be returned for a store credit or exchange.

 

EDITING ORDERS

We will not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes and quantities.

 

PRE-ORDER ITEMS

If your order has a pre-order item in it, the whole order will start processing to ship on the pre-order date provided on the website

 

ORDER CANCELLATION

We unfortunately will not be allowing order cancellation during our black friday, cyber monday sales. This means that once your order has been placed, you will be unable to cancel it

 

What are the refund options?

We unfortunately do not offer refunds. Orders can only be returned for a store credit or exchange.

 

Can the items be exchanged?

You may request an exchange of the same item if its still available 

 

What items are returnable? 

Within 30 days from the date of receipt. If an item is received after the 30 days has passed, you'll be charged a 50% restocking fee.

In unused and resellable condition

In the original packaging with all the tags intact

 

What items are not returnable? 

  • Gift cards
  • Final sale /Clearance items. We do not accept returns on clearance items (final sale), they will be sent back to you, or you'll be charge a 50% rest

 

Price adjustments

Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.

  

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

 

 

My question is not addressed...

Please reach out to us at customerservice@ofuure.com