NEW ARRIVALS

Check out what's new in

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ACCESSORIES

Check out our new lashes, head wraps, earrings and fanny packs. 

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SWIMWEAR

Shop the new swimwear collection

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ROUTE- Deadlines to report an order issue

When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies

All issues must be reported within 60 days of the order date.

Ensure you report an issue within the respective deadlines:

  • Damaged: Within 15 days of when the package was marked delivered
  • Lost (domestic): Between 7* and 30 days from the last tracking update
  • Lost (international): Between 20* and 30 days from the last tracking update
  • Stolen: Between 5* and 15 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

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