AURORA Pajamas ROBE

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

General enquiry: hello@ofuure.com

Order enquiry: customerservice@ofuure.com

Press + Events: admin@ofuure.com

Business/Wholesale Inquiries: admin@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at hello@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

Does OFUURE  make custom  orders?

• We do not customize swimwear.

• Unfortunately, we don’t customize our items, they ship as they are.

• for custom orders please contact us via this form 

• We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.



CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

Privacy policy 

TIP

• for gathered/flair skirts, your waist measurement is the most important measurement 
• for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement 
• for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
• your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor. 
• for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
• for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.
• most of our clothes are made from ankara fabric which is 100% cotton so it has no stretch
• please contact us if you are unsure of your correct size

CUSTOM CHARGES (SOUTH AMERICA, EUROPE, ASIA, AUSTRALIA, AFRICA)

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

This doesn't apply to Canada and USA

Sale starts NOV 24TH 12:00am EST and ends DEC 1ST 11:59pm EST

Save up to 70% off. 

All sales are final.

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from Toronto, Ontario 

We ship all our  US and International EXPRESS packages with DHL, and Canadian orders with Canadapost.

Please check out On Demand Delivery you  can use this tool to update address, choose delivery time and location etc 

RETRUN POLICY

Our Return Policy has been extended to 60 days .

Orders can only be returned for a store credit, we do not offer refunds.

EDITING ORDERS

We will not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes and quantities.

PRE-ORDER ITEMS

If your order has a pre-order item in it, the whole order will start processing to ship on the pre-order date provided on the website

ORDER CANCELLATION

We unfortunately will not be allowing order cancellation during our Pre black day sales. This means that once your order has been placed, you will be unable to cancel it