KIKI LONG-LINE WINDBREAKER JACKET

How do i contact OFUURE?

You can fill out this form to contact us here 

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at customerservice@ofuure.com and we will be glad to help you.

I have not received my order?

DELAYED ORDERS

USPS and Canadapost are having delivery delays because of pandemic and the large amounts of shipments due to the holidays. Some orders from before and during black Friday have unfortunately still not delivered.
There is unfortunately nothing we can do about this on our end.

Most of the tracking information show "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."

If You paid for the route shipping protection on your order, you can file a claim through them to get a refund on your order.
Route provides protection for shipments that are lost, broken, or stolen. Visit routeapp.io to learn more.

For Canadian orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you

For U.S orders shipped with Chitchats(USPS): please call USPS  1-800-ASK-USPS® (1-800-275-8777)  with your USPS tracking number and they’ll be able to help you

For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you 

If after contacting the post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at hello@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

Can i return a finale sale item?

We unfortunately do not allow returns for clearance items as they are final sale.

According to our return policy https://ofuure.com/a/returns they’ll be returned to you or you’ll be charged a 50% restocking fee

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns and photos.

Does OFUURE  make custom  orders?

• We do not customize swimwear.

• For custom orders please contact us via this form 

• We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

PRIVACY POLICY

 Privacy policy 

PROCESSING TIMES

WE SHIP WORLWIDE

Please allow processing time of 1-5 business days for express orders and 5- 10 business days flat rate shipping orders to be shipped. 

Please allow up to 14 business days during holidays and sale events.

DELAYED PACKAGES

USPS and Canada post are having extreme delivery delays due to pandemic and the large amounts of shipments for the holidays. Some orders from before and during black Friday have still not been delivered.
There is unfortunately nothing we can do about this on our end.

Most of the tracking information show "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."

If You paid for the route shipping protection on your order, you can file a claim through them to get a refund on your order.
Route provides protection for shipments that are lost, broken, or stolen. Visit routeapp.io to learn more.

SHIPPING RATES

Calculated at checkout and vary depending on your delivery location. 

ONTARIO

• Rates are calculated at checkout
• Free shipping on orders above $250USD
• No signature option

CANADA

• Rates are calculated at checkout
• Free shipping on orders above $250USD
• No signature option

U.S

• $12 flat rate shipping 3-7 business days
• Free shipping on orders above $250USD
• DHL express shipping 1-3 business days
• Signature option available

INTERNATIONAL SHIPPING  

• Rates are calculated at checkout
• DHL express shipping 1-3 business days
• Canadapost expedited and xpresspost options
• Signature available

Shipping times may be longer during holiday season and because of the covid-19 pandemic

Please add Route package protection at checkout.

Route provides protection for shipments that are lost, broken, or stolen. By deselecting shipping protection, ÖFUURË is not liable for lost, damaged, or stolen items.

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

PRE-ORDER ITEMS

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

ITEM NOT DELIVERED?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

If after contacting the shipping company, (CANADA POST, USPS or DHL), you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

For Canadian orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you

For U.S orders shipped with Chitchats(USPS): please call USPS  1-800-ASK-USPS® (1-800-275-8777)  with your USPS tracking number and they’ll be able to help you

For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you 

If Route package protection is added to your order, You can  file a claim through them. Visit routeapp.io to learn more.

In order to get your orders to you as quickly and as efficiently as possible

SHIPPING ADDRESSES

Please make sure your shipping address is complete and correct, we may not be able to edit the orders before they're sipped out. Please make sure, apt numbers are provided and correct.

EDITING ORDERS

We may not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes. We have our size charts in the item descriptions of each item, we also have tips for choosing the best sizing options.

FREE GIFTS 

🛒 Free gift is not added to the cart, only when customer is checking out. Please note the free gift won't work with discount coupons, and custom checkout solution (incl. PayPal Express).

We unfortunately cannot add free gifts after the order is placed.

ORDER CANCELLATION

We unfortunately will not be allowing order cancellation during our black friday, cyber monday sales. To make sure you receive your items ASAP, we will start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it

 PROCESSING TIME

Please allow processing of up to 14 business days for orders to be shipped.

Orders will be shipped with shipping method chosen at order checkout.

PRE-ORDER ITEMS

If your order has a pre-order item in it, the whole order will ship on the pre-order date provided on the website

RETURNS

Orders can only be returned for a store credit.

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.