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TERMS AND CONDITIONS

 

 RETURN POLICY

We do not offer refunds.

Orders can only be returned for a store credit or an exchange, within 30 days from the date of receipt.

 

EDITING/CANCELLING ORDERS

We may not be able to cancel or make changes to your order after it is confirmed as our team will have already started processing your order.

Please make sure the items added are correct and in the correct sizes and quantities.

 

DELIVERY POLICY 

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from Toronto, Ontario 

Express/Priority orders

1-2 business days processing and

  • 1-2 business days shipping, overall time 2-4 business days (US and Canada)
  • 4-7 business days shipping, overall time 5-9 business days (Europe)
  • 4-7 business days shipping, overall time 5-9 business days (Australia & International)

Weekends and holidays not included

  

Standard International/Expedited orders

3-7 business days processing and

  • 2-3 business days shipping, overall time 5-10 business days (US and Canada)
  • 4-7 business days shipping, overall time 7-12 business days (Europe)
  • 4-7 business days shipping, overall time 7-12 business days (Australia & International)

Weekends and holidays not included

Please allow up to 14 business days during holidays and sales.

 

INTERNATIONAL ORDERS ( SOUTH AMERICA, EUROPE, ASIA AUSTRALIA )

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

There are no custom charges on shipments within Canada and to the U.S

 

PRE-ORDER ITEMS

Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.

Processing time will start on that date provided and will be 1-2 business days for express orders and 3-7 business days for standard orders.
 
If your order has a pre-order item all the items will ship together.
If you wish to split up the order, there will be an additional shipping cost
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