AYO swimsuit bottom

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

General enquiry: hello@ofuure.com

Order enquiry: customerservice@ofuure.com

Press + Events: admin@ofuure.com

Business/Wholesale Inquiries: admin@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at hello@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

Contact us at customerservice@ofuure.com within 24 hours to cancel your order.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

Does OFUURE  make custom  orders?

• We do not customize swimwear.

• Unfortunately, we don’t customize our items, they ship as they are.

• for custom orders please contact us via this form 

• We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.



CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

Privacy policy 

• for choosing your swimsuit top, you use the bust size size chart for full tops and the CUP/bra size  size chart for bikini tops ie if your bust measurement is 36 inches but your bra size is 32D you'll need a S for a regular swimsuit top and M for bikini top 
• for choosing your high waist bottoms, your waist measurement is the most important measurement e.g if your waist is 27 inches and your hips are 40 inches you can wear a size S or M bottoms
• for one pieces your bust is the most important measurement
• for low waist swimsuit bottoms, your hip measurement is more important than your waist measurement, if your hips are 40 inches and your waist is 23 inches, you'll need size M low waist bottoms.

CUSTOM CHARGES (SOUTH AMERICA, EUROPE, ASIA, AUSTRALIA, AFRICA)

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

This doesn't apply to Canada and USA

Sale starts NOV 24TH 12:00am EST and ends DEC 1ST 11:59pm EST

Save up to 70% off. 

All sales are final.

Items will be discounted, no code required.

FREE GIFTS 

🛒 Free gift is not added to the cart, it is added at check out.

Please note the free gift won't work with custom/express checkout solution, you have to go through the traditional checkout option until you see the free gifts added.

Free gifts cannot be combined with other discounts/coupons

We unfortunately cannot add free gifts after the order is placed.

TENTATIVE PROCESSING AND SHIPPING TIMES

We ship worldwide from Toronto, Ontario 

Please allow up to 14 business days during holidays and sales.

We ship all our  US and International EXPRESS packages with DHL, and Canadian orders with Canadapost.

Please check out On Demand Delivery you  can use this tool to update address, choose delivery time and location etc 

RETRUN POLICY

Our Return Policy has been extended to 60 days .

Orders can only be returned for a store credit, we do not offer refunds.

EDITING ORDERS

We will not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes and quantities.

PRE-ORDER ITEMS

If your order has a pre-order item in it, the whole order will start processing to ship on the pre-order date provided on the website

ORDER CANCELLATION

We unfortunately will not be allowing order cancellation during our Pre black day sales. This means that once your order has been placed, you will be unable to cancel it