SIZE GUIDE

TIP

for gathered/flair skirts, your waist measurement is the most important measurement
for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement
for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor.
for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.
most of our clothes are made from ankara fabric which is 100% cotton so it has no stretch
please contact us if you are unsure of your correct size

SHIPPING AND DELIVERY POLICY

TENTATIVE PROCESSING AND SHIPPING TIMES

Please Note:
Due to ongoing strikes, shipping delays may occur.

DHL is currently on strike, so U.S. and international orders may take longer than usual to arrive as we are temporarily using alternate couriers.
Canada Post is also on strike, so Canadian orders will be shipped via UPS or Purolator instead.

We appreciate your patience and understanding during this time!

Express/Priority Orders:

USA & Canada: 3-7 business days. 1-2 business days processing, 2-5 business days shipping.
International: 6-9 business days. 1-2 business days processing, 5-7 business days shipping.

Standard International/Expedited Orders:

USA: 6-12 business days. 3-5 business days processing, 3-7 business days shipping.
Canada: 6-12 business days. 3-5 business days processing, 3-7 business days shipping.
International: 10-15 business days. 3-5 business days processing, 7-10 business days shipping.

Important: Weekends and holidays are not included in processing and shipping times. During sales and holiday periods, please allow up to 14 business days for processing.

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SHIPPING ADDRESSES

Please ensure your shipping address is complete and accurate. We may not be able to accommodate address changes after your order is placed. Be sure to include and verify any apartment numbers.

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SHIPPING RATES

Shipping rates are calculated at checkout.
- Free shipping on orders over $500 USD (US & Canada).
- Signature confirmation is available upon request.

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CUSTOM CHARGES

Shipments crossing international borders may be subject to duties and taxes, as imposed by the destination country’s government. These charges are your responsibility and are not covered by OFUURE.

Shipping fees paid at checkout do not include duties and taxes, which are payable directly to your government upon delivery. Please note that shipping fees are non-refundable, and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels.

A handling fee will be applied to orders that are refused or returned due to incomplete or incorrect addresses.

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PRE-ORDER ITEMS

Pre-order items will have a "Shipping Starts" date in their description, indicating when they will begin shipping.
- Processing time for express orders is 1-2 business days from this date, and 3-5 business days for standard orders.
- If your order contains a pre-order item, the entire order will ship together unless you opt to split the shipment, which will incur additional shipping charges.

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ITEM NOT DELIVERED?

If you haven’t received your order within the estimated delivery time, please allow an additional 2-3 days for potential delays.

If you still need assistance after contacting the shipping company, feel free to reach out to us at help@ofuure.com and our team will gladly assist you.

For further inquiries, you can also contact:
- Canada Post: 1-866-607-6301 (416-979-3033 for Toronto residents).
- DHL: 1-855-345-7447.
- USPS: 1-800-275-8777 (ASK-USPS).

RETURN POLICY

RETURNS AND REFUNDS

We do not offer refunds. All returns will be processed as store credit.

Our return policy is valid for 14 days from the delivery date. If 14 days have passed since your purchase, unfortunately, we cannot accept your return request. Items must be returned and received within this 14-day window to qualify for store credit.

If your return is received after the 14-day period, a 50% restocking fee will be applied.

Please ensure items are securely packaged and returned in their original condition, including the return postcard, packaging, and accessories. All returned items must be unworn, unwashed, and unaltered.

Be sure to include the return packing slip with your package.

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EXCHANGES & STORE CREDIT

We do not offer direct exchanges. Due to the high demand for our products, we cannot guarantee that the item you want will still be in stock when your return is processed.

Once we receive your returned item, we will issue store credit in the form of an E-Gift Card. You will receive an email with the gift card details, which you can use like a coupon code at checkout. Please allow 3-5 business days for processing.

If you haven't received your store credit within 5 business days of returning your item, please contact us with your order number, return request ID, and return tracking number.

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SHIPPING

You are responsible for covering the shipping costs for returning your items. Shipping costs are non-refundable, except in cases where we made an error with your order.

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GIFT CARDS & FINAL SALE ITEMS

We do not accept returns on gift cards or clearance items, as these are final sale. If clearance items are returned, they will either be sent back to you or incur a 50% restocking fee.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of receiving your package. We will work quickly to resolve the issue.

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CANCELLATIONS

All orders, including pre-orders, must be cancelled within 24 hours of purchase. Please note that submitting a cancellation request within this timeframe does not guarantee cancellation, as processing may begin immediately after the order is placed. Once an order is processed or shipped, it cannot be cancelled.

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ORDER EDITING

Please double-check your shipping address and order details before confirming your purchase. Once an order is placed, we may not be able to make changes. Be sure to enter the correct items, sizes, and apply any coupon codes before completing your order.

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PRICE ADJUSTMENTS

Our prices are subject to change based on trends, demand, and promotions. We do not offer price adjustments or credits for price differences after your purchase.

FAQs

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

General Inquiries - hello@ofuure.com

Order Inquiries - customerservice@ofuure.com

Press & Collaborations - admin@ofuure.com

Wholesale - wholesale@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST or DHL), you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

Does OFUURE make custom orders?

We do not customize swimwear.
Unfortunately, we don’t customize our items, they ship as they are.
for custom orders please contact us via this form

We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

INTERNATIONAL ORDERS

CUSTOM CHARGES (SOUTH AMERICA, EUROPE, ASIA, AUSTRALIA, AFRICA)

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.

This doesn't apply to Canada and USA

MERMAID INFINITY

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