Shipping policy
Processing Time
Please allow 1–3 business days for your order to be processed before shipment. Orders placed after 1:00 PM EST will begin processing the next business day.
During sales, holidays, or high-volume periods, processing may take up to 7 business days.
All orders ship from our U.S. warehouse.
Once your order is confirmed, we are unable to accommodate changes such as size, colour, or address adjustments.
Weekends and holidays are not included in processing or shipping times.
Estimated Delivery Times
🇺🇸 U.S. Orders
Express Orders: 2–5 business days (1–3 business days processing + 1–2 business days shipping)
Standard Orders: 4–8 business days (1–3 business days processing + 3–5 business days shipping)
Packages are delivered Monday to Friday. We do not offer weekend delivery.
🇨🇦 Canadian Orders
Express / Priority Orders: 2–5 business days (1–3 business days processing + 1–2 business days shipping)
Standard / Expedited Orders: 3–10 business days (1–3 business days processing + 2–7 business days shipping)
Canadian orders ship from our U.S. warehouse. All duties and taxes are covered — there are no additional customs charges upon delivery.
Packages are delivered Monday to Friday. We do not offer weekend delivery.
🌍 International Orders
Express Orders: 4–8 business days (1–3 business days processing + 3–5 business days shipping)
Standard Orders: 7–13 business days (1–3 business days processing + 6–10 business days shipping)
All international orders may be subject to customs duties and taxes imposed by your country's government upon delivery. These charges are not included in your order total and are the responsibility of the customer. ÖFUURË has no control over these charges as they vary by country. Shipping fees paid at checkout do not cover duties and taxes.
Packages are delivered Monday to Friday. We do not offer weekend delivery.
Shipping Rates & Carriers
Shipping rates are calculated at checkout and vary depending on your delivery location.
Free shipping on orders over $500 USD (U.S., Canada, Australia & Europe).
We ship using:
- UPS for U.S. orders
- UPS or DHL Express for Canadian and International orders
For packages shipped with DHL, you can use On Demand Delivery to update your address, select delivery times, or manage delivery preferences.
Customs & Duties
International shipments (including orders to Europe, Asia, Australia, and Africa) may be subject to duties and taxes imposed by the destination country's government. These fees are not included in the shipping cost and are the customer's responsibility.
We'll continue to make every effort to keep duties as low as possible, but some charges may apply for international orders.
Please do not reject or refuse a delivery due to customs fees. If a package is refused, a return fee will be deducted from your refund to cover return shipping.
Pre-Order Items
Pre-order items will list a "Shipping Starts" date in their product description. Orders begin processing on that date (or the next business day if the release date falls on a weekend or holiday). Please allow up to 3–5 business days for processing once the pre-order window opens.
Item Not Delivered?
Once your order has shipped, you can contact your carrier directly for delivery updates, tracking assistance, or to manage shipment details.
If you haven't received your order within the estimated delivery timeframe, please allow an additional 2–3 business days for possible courier delays. After checking with the carrier, if you still need assistance, contact us at help@ofuure.com and our team will be happy to assist.
Disputes & Delivery Confirmation
Delivery to the shipping address confirmed at checkout constitutes fulfillment of your order. ÖFUURË is not responsible for orders delivered to an incorrect address provided by the customer.
If you have not received your order by the expected delivery date, you must contact us at help@ofuure.com within 3 days of that date before initiating any dispute or chargeback with your payment provider.
Disputes or chargebacks filed without first contacting ÖFUURË within the 3-day window may be challenged. Customers who bypass this process forfeit their right to a resolution through our support team.
Carrier Contact Information
UPS Phone: 1-800-742-5877 (1-800-PICK-UPS) Website: www.ups.com/support Hours: Monday–Friday 7 AM–9 PM ET
DHL Express Phone (U.S. & Canada): 1-800-225-5345 Website: www.dhl.com Hours: Monday–Friday 7 AM–9 PM ET On-Demand Delivery: ondemand.dhl.com — update your address, date, or location anytime.