HOW DO I CONTACT OFUURE?
You can fill out this form to contact us here
HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?
Delivery and shipping policy
HOW DO I RETURN AN ITEM?
Return policy
SIGNED UP FOR NEWSLETTER AND DIDN'T GET A CODE?
When you sign up for our newsletter you'll receive an email to confirm subscription.
After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.
You can also try and subscribe again, as you may have spelt your email address incorrectly.
If you still don’t see it please contact us at customerservice@ofuure.com and we will be glad to help you.
HOW DOES ROUTE PACKAGE PROTECTION WORK?
Here is a link to everything you need to know about Route package protection
WHAT DO I DO IF MY ORDER IS DELAYED OR LOST?
USPS and Canadapost are having delivery delays because of pandemic and the large amounts of shipments.
If You paid for the route shipping protection on your order, you can file a claim through them to get a refund on your order or a replacement order.
Route provides protection for shipments that are lost, broken, or stolen. Visit routeapp.io to learn more.
For Canadian orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they’ll be able to help you
For U.S orders shipped with Chitchats(USPS): please call USPS 1-800-ASK-USPS® (1-800-275-8777) with your USPS tracking number and they’ll be able to help you
For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 with your tracking number and they’ll be able to help you
If after contacting the post office service (CANADAPOST, USPS for DHL), you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.
HOW DO I CANCEL MY ORDER?
We unfortunately will not be allowing order cancellation. To make sure you receive your items ASAP, we will start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it
SHIPPING ADDRESSES: Please make sure your shipping address is complete and correct, we may not be able to edit the orders before they're sipped out. Please make sure, apt numbers are provided and correct.
EDITING ORDERS: We may not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes. We have our size charts in the item descriptions of each item, we also have tips for choosing the best sizing options.
CAN I RETURN AN ITEM THAT IS FINAL SALE?
We unfortunately do not allow returns for clearance items as they are final sale.
According to our return policy https://ofuure.com/a/returns they’ll be returned to you or you’ll be charged a 50% restocking fee
DOES OFUURE TAKE CUSTOM ORDERS?
DOES OFUURE HAVE A PHYSICAL STORE?
Unfortunately not, all transactions are made online thorough our website.
WHEN WILL MY PRE-ORDER ITEM SHIP?
Pre-order items have their shipping date in the description.
If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost
HOW DO I LOGIN TO MY ACCOUNT?
If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.
WHAT IS OFUURE'S PRIVACY POLICY?
Privacy policy
