SIZE GUIDE

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for gathered/flair skirts, your waist measurement is the most important measurement
for mini or maxi infinity dresses, infinity tops etc, your waist is the most important measurement
for closed back dresses (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches you'll need a size M, if your bust is 42 and your waist is 29, you'll need a size L.
your hip measurement is only important for items fitted from waist down e.g pants, shorts, jumpsuits, rompers, fitted skirts, mermaid infinity etc in which your hip measurement should be the deciding factor.
for infinity jumpsuits, you only need your waist and hip measurements. pick a size according to your largest measurement ie if your waist is 30 inches and hips 42 you'll need a size L.
for closed back jumpsuits (sleeved dresses or dresses with zipper closure), pick a size according to your largest measurement ie if your bust is 36 inches and your waist is 30 inches and hips 43 you'll need a size L.
most of our clothes are made from ankara fabric which is 100% cotton so it has no stretch
please contact us if you are unsure of your correct size

SHIPPING AND DELIVERY POLICY

Processing Time

Please allow 1–3 business days for your order to be processed before shipment.
Processing times are not included in the estimated delivery time shown at checkout.

During sales, holidays, or high-volume periods, processing may take up to 7 business days.

Once your order is confirmed, we are unable to accommodate changes such as size, colour, or address adjustments.

Estimated Delivery Times

🇺🇸 U.S. Orders

Express Orders: 2–4 business days
(1–2 business days processing + 1–2 business days shipping)
Standard Orders: 4–7 business days
(1–3 business days processing + 3–4 business days shipping)
In rare cases, your package may arrive from multiple warehouses.
If an item is unavailable at our U.S location and must ship from our Canadian warehouse, duties may apply. Your shipping option at checkout will say DHL (Ships from Canada warehouse)

Weekends and holidays are not included in processing or shipping times.

🇨🇦 Canadian Orders

Express / Priority Orders: 2–4 business days
(1–2 business days processing + 1–2 business days shipping)
Standard / Expedited Orders: 4–9 business days
(2-3 business days processing + 2–7 business days shipping)
In rare cases, your package may arrive from multiple warehouses.
If an item is unavailable at our Toronto location and must ship from our U.S. warehouse, duties may apply. Your shipping option at checkout will say UPS (Ships from U.S warehouse)

Weekends and holidays are not included in processing or shipping times.

🌍 International Orders

Express Orders: 4–7 business days
(1–2 business days processing + 3–5 business days shipping)
Standard Orders: 7–13 business days
(1–3 business days processing + 6–10 business days shipping)

Weekends and holidays are not included in processing or shipping times.

Carriers

We ship using:

Canada Post, or Purolator for Canadian orders
UPS for U.S. orders
UPS or DHL Express for International orders

For packages shipped with DHL, you can use On Demand Delivery to update your address, select delivery times, or manage delivery preferences.

Customs & Duties

Shipments crossing international borders may be subject to duties and taxes imposed by the destination country’s government.
These fees are not included in the shipping cost and are the customer’s responsibility.

We’ll continue to make every effort to keep duties as low as possible, but some charges may apply for international orders.
Please do not reject or refuse a delivery due to customs fees.
If a package is refused, a return fee will be deducted from your refund to cover return shipping.

Shipping Rates

Shipping rates are calculated at checkout and vary depending on your delivery location.

Free shipping on orders over $500 USD (U.S., Canada, Australia & Europe).

Pre-Order Items

Pre-order items will list a “Shipping Starts” date in their product description.
Orders begin processing on that date (or the next business day if the release date falls on a weekend or holiday).
Please allow up to 3-5 business days for processing once the pre-order window opens.

Item Not Delivered?

Once your order has shipped, you can contact your carrier directly for delivery updates, tracking assistance, or to manage shipment details.

If you haven’t received your order within the estimated delivery timeframe, please allow an additional 2–3 business days for possible courier delays.
After checking with the carrier, if you still need assistance, contact us at help@ofuure.com and our team will be happy to assist.

Carrier Contact Information

UPS

Phone: 1-800-742-5877 (1-800-PICK-UPS)
Website: www.ups.com/support
Hours: Monday–Friday 7 AM–9 PM ET | Saturday 7 AM–5 PM ET

DHL Express

Phone (U.S. & Canada): 1-800-225-5345
Website: www.dhl.com
Hours: Monday–Friday 7 AM–9 PM ET | Saturday 8 AM–6 PM ET
On-Demand Delivery: ondemand.dhl.com — update your address, date, or location anytime.

Canada Post

Phone: 1-866-607-6301 (416-979-3033 for Toronto residents)
Website: www.canadapost-postescanada.ca

RETURN POLICY

RETURNS AND REFUNDS

We do not offer refunds. All returns will be processed as store credit.

All approved returns are issued as store credit only in the form of an E-Gift Card.

Our return window is 30 days from the delivery date.
Items must be received within this 30-day period to qualify for store credit.

If your return is received after the 30-day window:

A 50% restocking fee will be applied to the store credit amount.
Returns significantly outside the policy window may be refused and returned to sender.

Return Condition Requirements

All returned items must be:

Unworn
Unwashed
Unaltered
Free of stains, odors (including perfume or smoke), and damage
Returned in original packaging
Include all original accessories and return postcard
Include the return packing slip.

Items that do not meet these requirements may be rejected or subject to a restocking fee.

SALE ITEMS

The following items are final sale and cannot be returned:

Sale or clearance items
Gift cards
Promotional items marked final sale

If final sale items are returned:

They will be sent back to the customer at their expense, or
A 50% restocking fee may be applied at our discretion

EXCHANGES & STORE CREDIT

We do not offer direct exchanges.

Due to high demand and limited inventory, we cannot guarantee availability of items at the time your return is processed.

Once your return is approved and received, store credit will be issued via E-Gift Card within 3–5 business days. The gift card will be sent to the email used for your original order.

If you do not receive your store credit within 5 business days of confirmed delivery, please contact us with:

Order number
Return request ID
Return tracking number

SHIPPING

Customers are responsible for return shipping costs.

Shipping fees are non-refundable, except in cases where we shipped an incorrect or defective item.

We strongly recommend using a trackable shipping method, as we are not responsible for lost return packages.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, you must contact us within 3 days of delivery.

Please include:

Order number
Clear photos of the issue
Description of the concern

Claims submitted after 3 days may not be eligible for resolution.

CANCELLATIONS

Orders (including pre-orders) must be requested for cancellation within 24 hours of purchase.

Submitting a cancellation request does not guarantee cancellation.
If your order has already been processed or shipped, it cannot be cancelled.

ORDER EDITING

Please carefully review your shipping address, item selection, sizing, and discount codes before completing your purchase.

Once an order is placed, we may not be able to make changes.

PRICE ADJUSTMENTS

Prices may change based on promotions, demand, and inventory levels.

We do not offer price adjustments or retroactive credits on previous purchases.

FAQs

How long does it take to process and ship an order?

Delivery and shipping policy

How do I return/exchange?

Return policy

How do I contact OFUURE?

General Inquiries - hello@ofuure.com

Order Inquiries - customerservice@ofuure.com

Press & Collaborations - admin@ofuure.com

Wholesale - wholesale@ofuure.com

I have not received my order?

If after contacting your local post office service (CANADAPOST or DHL), you still need assistance regarding locating your order feel free to contact us at customerservice@ofuure.com and one of our representatives will be happy to assist you.

How do I cancel an order?

We unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time, we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.

Something is wrong with my order?

Please contact customerservice@ofuure.com stating your order number along with your concerns.

Does OFUURE make custom orders?

We do not customize swimwear.
Unfortunately, we don’t customize our items, they ship as they are.
for custom orders please contact us via this form

We do not sell fabric.

Do we have a physical store?

Unfortunately not, all transactions are made online thorough our website.

Signed up for the newsletter and i didn’t get a code?

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at hello@ofuure.com and we will be glad to help you.

I ordered a Pre-order item, when will it ship?

Pre-order items have their shipping date in the description.

If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

I need my order by a specific date?

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@ofuure.com and we will be glad to help you.

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. OFUURE has no control over these charges as they vary between countries. They are your responsibility.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. OFUURE does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

Custom Charges & Duties

Custom Charges & Duties

Shipments crossing international borders may be subject to duties and taxes imposed by your country’s government. These charges are beyond our control and are the customer’s responsibility.

Important to note:

Shipping fees do not include duties and taxes. Shipping fees are paid to the courier, while duties and taxes are paid directly to your government.
Shipping fees are non-refundable.
Return shipping costs are the customer’s responsibility, and OFUURË does not provide return shipping labels.
A handling fee will apply to orders that are refused at delivery or returned due to an undeliverable or incomplete address.

WUNMI African print NECK TIE

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